Refund policy

Merchandise Returns

Changed your mind? You have 30 days from delivery to return any merchandise item. Contact us first at info@jimbospizzas.com and we'll give you the return address. Items must be unworn, unwashed, and in their original condition. You pay the return shipping — please send your return with tracking and let us know it's on its way. Once it arrives and passes a quick inspection, we'll refund the item price to your original payment method.

Damaged, defective, or the wrong item entirely? That's on us — always. Contact us with a photo of the problem and we'll make it right with a replacement or a refund. You will never pay return shipping for our mistake.

This policy covers merchandise only. It does not apply to food orders or cabin stays.